The occupancy calendar.
Drag, extend or move bookings with your mouse. If an overbooking looms, HANS warns you in good time.
Prices sit right in the calendar too. A click on a day or a drag across a period changes them in place. Rooms unfold down to the single unit, and you draw new bookings with the mouse.
Every change takes effect at once: the booking widget knows about the new gap, and the Channel Engine, the connection to Booking.com, Airbnb and Expedia (add-on module), blocks the room on the portals. What the calendar shows is what the portals show.
Enquiries & bookings.
HANS accepts every enquiry and booking, whether it comes via your website, a portal or email, and takes it from there in one place.
Bookings from the portals arrive via the Channel Engine (add-on module), enquiries and direct bookings via your website's widgets. Everything lands in the same calendar, on the same guest, on the same invoice.
Once a sending route is set up, every arrival triggers the next steps: confirmation or offer, pre-arrival mail, guest data, local tax.
The correspondence.
A guest asks for a room and dates. If it is free, the offer for exactly that room can go out on its own. If it is taken, HANS suggests alternatives right away.
It carries on before arrival: once a sending route is set up, HANS sends the pre-arrival mail with the self-check-in link at the right moment. In the guest's language, not yours.
Everything stays with the guest as one thread. With the AI assistant, Hansi answers guest questions in the chat. Discount requests and complaints go to your team. One click and you take over.
The rate plans.
Season prices, stay rules, last-minute rates: maintained once, valid everywhere. In the widget, on the portals, at the front desk.
Every rate plan is made of periods: low season, high season, a trade-fair weekend. You draw the date ranges, HANS works out the transitions. Stay rules like minimum nights or arrival days attach directly to the period.
From here, prices flow into the booking widget, to the portals via the Channel Engine and to the front desk, along with last-minute rates for short-term gaps.
Interfaces & widgets.
Portals, widgets for your website, reporting portals, payments: it all comes from one system. And you pay for the area, not for the single interface.
The Channel Engine is live-connected to Booking.com, Airbnb and Expedia, with the South Tyrolean platforms following over the same connection. Widgets are small building blocks you drop into your website with two lines of code: enquiry, booking, price calendar, availability, last minute, payment and guest portal. Plus payment providers and an open interface for your own pages.
No single connection costs extra. Widgets, payments, mail delivery, guest reporting and the interface belong to the base package. The Channel Engine is an add-on module with a fixed monthly price, with every portal inside, including the ones that arrive later. The only extra you pay is the outside service itself, such as a portal's commission.
The guest directory.
Every booking and every report creates a guest profile, with stays, origin, contact details and consents.
HANS recognises returning guests and merges duplicate profiles. Three scattered entries become one profile with the guest's whole story.
Custom views filter the directory by your rules: regulars, countries of origin, newsletter consent. The views are saved for your property and export with one click.
The newsletter.
Add-on moduleCampaigns to guests who have actually stayed with you. The recipients come from the guest directory, the offers from your rates.
You write to a saved view or a filter of your own, say regulars from Germany. Only guests who may receive marketing are counted. Blocks such as a promotion or a room with its from-price are filled in by HANS at the moment of sending: what the email says is true on the day it goes out.
After the stay, the guest automations write on their own: a thank-you, a review request, a birthday greeting. Newsletters go out from a sender of their own, kept apart from your booking confirmations. Anyone who unsubscribes is unsubscribed everywhere, straight away.
The daily check.
One last round before closing time: open arrivals, missing guest data, unpaid invoices. Then you're done.
HANS checks what would otherwise slip through: arrivals without a check-in, missing guest data, open invoices, looming overbookings and price gaps in the coming weeks.
When the list is empty, you close the day with one click. And when it isn't, every item leads straight to the place where it can be resolved.
The guest reporting.
Whatever is due to the authorities every day, HANS files overnight: ASTAT daily report, police report and local tax.
The data comes together on the side: at check-in at the front desk, or entered by the guests themselves during self-check-in. If something is missing, the daily check shows it, long before the authorities ask.
The nightly run transmits to the tourism and police portals and calculates the local tax along the way. Every transmission comes with a receipt. All three reporting routes are part of the base package.
