The AI assistant for your website.
A small bubble in the corner of your page. Behind it, Hansi, answering your guests even late in the evening.
Most questions come up on the website, before anyone enquires: is there parking, is anything free at the weekend, what does the double room cost. The widget puts Hansi right there. He answers with the rooms, prices and rules from HANS and hands over to your team what needs a decision. The widget is part of the AI assistant add-on.
A bubble, not a redesign.
The widget sits as a round bubble with Hansi's head at the bottom right or left of your page. One click opens the chat window, full screen on a phone. It is embedded like every HANS widget, with the same line of code.
If Hansi is switched off for the website or the quota is used up, the bubble does not appear at all. Your guests never end up in a chat where nobody answers.
Answers from HANS, not from the internet.
Hansi asks HANS live for free rooms and prices. House rules, directions and amenities he knows from your website, your PDFs and the texts you write for him. Before an answer reaches the guest, HANS checks every amount and every date in it.
He never takes over prices from your website. If a guest quotes one, Hansi states the current price and lets your team know so you can correct the page.
The question becomes an enquiry.
If the guest wants to enquire, Hansi opens the enquiry form with the dates and guests from the conversation. The guest adds their name and e-mail. Then the enquiry is with you, with a confirmation e-mail to the guest and, if you have set it up, an automatic offer.
The language model sees neither name nor e-mail, and nothing is created until the guest sends it.
Non-binding enquiry
Arrival
10.10.
Departure
12.10.
Guests
2 adults
Room
Enzian
Name
entered by the guest
entered by the guest
What your team decides goes to your team.
For discount requests, groups or complaints, Hansi hands over and asks for a name and e-mail. The conversation then appears in your correspondence with the full history and a short summary, and the guest keeps writing to your team in the same window.
They get your reply in the chat and by e-mail, even if they closed the page long ago.
Anonymous until the guest decides otherwise.
As long as the guest leaves no contact details, HANS stores only what is in the chat, without names and without a plain IP address. You see these conversations in the dashboard, and HANS deletes them after 90 days. Before any form, the guest agrees to the processing, with a link to your privacy policy if you like.
The language model runs exclusively in the EU and does not learn from the conversations. The chat header and every answer say “AI assistant”, as the European AI Act requires.
Requirement: the add-on.
The widget is part of the AI assistant add-on. Conversations on your website and on the offer page count towards the same quota.
How it gets onto your website.
Your agency adds one line of code to your website once, and the bubble appears in the bottom corner of every page. Unlike the other widgets, it does not sit in the content but floats above it and opens its own chat window.
The embed code for your agency is in the dashboard, ready for your property.
- Accent colour, font and light or dark mode come from your property's settings. If you prefer, set them in the container.
- The language follows your page or is set in the container.
More widgets.
Each widget works on its own. Together they cover the path from the first price question to check-in.
- RequestAsk first, book later. No price, no payment
- BookingThe whole booking flow, from room to confirmation
- Last minuteFree nights of the coming weeks, straight from the rate plan
- Price calendarThe price per arrival day in a month grid
- AvailabilityOne question, one answer: available or on request
- NewsletterSign-up and unsubscribe with confirmation email
- PaymentPay open amounts via link, without a customer account
- Guest portalMy booking and self check-in, without a customer account
- Spa & wellnessShow treatments, take appointment requests, optionally pay right away
- VouchersSell vouchers, even at night, as a PDF to download
Frequently asked questions.
- Does my website need anything special?
- No. The widget runs wherever you can embed a script, including the common website builders. You find the code in the dashboard under Widgets.
- What if Hansi cannot answer a question?
- Then he hands over to your team instead of guessing. If the guest leaves no contact details, you still see the question under website conversations and know what your page is missing.
- Can I try Hansi first?
- Yes. In the test chat you ask him questions without using the quota, and the preview under Widgets shows how the bubble looks on your page.
- Can the widget be used in line with the GDPR?
- Yes. Conversations are processed in the EU and not used for training, and the AI service is listed as a sub-processor in your data processing agreement with HANS. Add a paragraph on the AI assistant to your privacy policy and enter the link in the dashboard, and it appears on every form.
Put Hansi on your website.
We activate the add-on, Hansi reads your website, and you ask him in the test chat the questions that otherwise arrive by phone.
Everything about Hansi, including the chat in your offers: AI assistant for hotels
Why your own website is the best channel: Direct bookings without commission
Running a property in South Tyrol? Hotel software South Tyrol: what HANS does here on top